If you realize that you need to cancel your order, be sure to contact us as soon as possible. We will help your cancel the order.

Unfortunately, when the order processing, we cannot cancel the order. We're so sorry in advance for the inconvenience.

If you're having trouble checking it out, you may be experiencing a browser glitch. you can:
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please note if you're not logged into your Sweese account, the basket items may be lost. Just contact us.

If you notice that you've listed the incorrect address, be sure to contact us as soon as possible. This will increase the chances that we're able to change the address for you.

Unfortunately, when the order processing, we cannot change the address. We're so sorry in advance for the inconvenience.

Please contact us within an hour of placing your order if you realize you'd like another variant of the product. this will increase the chances that we're able to change the items for you.

Please contact us as soon as possible. We will help you ensure your logistic information.

Please contact us as soon as possible. give us the order number and take a clear photo, We will tell you how to deal with it.

Sweese accepts returns on products within 30 days of delivery. For details, please read Return or contact us.

Please contact us if you have any questions or concerns regarding a return.

Please take clear photos and contact us the first time when you receive the broken items for the first time.

please read Return for details.

It proves that you are a very special existence in his(her) heart which can give you Sweese products as a gift.

whatever reason you don't wanna it, you can take a clear photo and contact us.

Please note the refund return to the account where it was created.

In general 2-3 days can arrive, but the COVID may be delayed 1-2 days.Please check your own order page for details or contact us

Shipping costs calculated based on the number of the weight of your items, you can check your shipping costs on the checkout page.

I'm sorry to tell you that we do not provide an international delivery service, our goods are only sold in the United States now.

We regret to inform you that we do not offer this service.

We recommend soaking the items in warm soapy water and then use a paste of baking soda and water to remove the adhesive.

You may ask our customer service, whether the product will be out of stock and how long it will be on the shelves again.

Sale items show out of stock means that the item has been sold out, will not continue to be on the shelves, but you can also check with its similar items to see if you like something.

I'm sorry to tell you we cannot offer you discounted prices outside of the holidays. You can become our member to receive information about our discounts before the sale.

We regret to inform you that we do not offer this service.

Do not put overly heavy items on top of porcelain

Do not soak tableware in chlorine or bleach

To avoid thermal shock and cracking, do not put cold items (from the fridge) in a hot oven and do not put hot items on a cold surface.

Unfortunately, your email address can not be changed on your personal account.

You would need to create a new account with your new email address as your username.

I'm sorry to tell you that you can only use one promotion per order.

You can check your order information If there is a duplicate order, please cancel the order within one hour or contact us.

We regret to inform you that we do not offer this service.

We regret to inform you that we do not offer this service.